§ 01 · Workecommerce.dev

The surface, and the depth.

Day to day, we run a helpdesk for ecommerce — fixing what breaks on stores doing real revenue. Over eighteen years, fixing things led to building things, and building things led to depth. This is both halves.

§ 02

What We Fix · preview

What comes through the ticket queue.

Six categories of recurring helpdesk work. A ticket almost always lands in one of them.

01↗

Checkout failures

Payments timing out, gateways misfiring, carts silently emptying.

02↗

Site performance

Core Web Vitals failing, TTFB stuck, category pages losing customers on load.

03↗

Tracking & attribution

Pixels firing twice, dataLayer gaps, numbers that don’t reconcile.

04↗

Plugin & theme conflicts

An update broke something. Two plugins are fighting. Nothing is reproducible.

05↗

Server & hosting

Intermittent 500s, database ceilings, cron stampedes, CDN misses.

06↗

Security & compliance

Defacements, exploited plugins, WAF blocking real traffic, GDPR review gaps.

See all categories of fix-work

§ 03

Solved · preview

What we've shipped over eighteen years.

A curated slice. The full grid lives on /work/solved, filterable by what you came looking for.

build

Specialty outdoor brand·Tailored Engagement

Full production launch of a custom Magento site

Custom theme, two custom modules, sequential F-prefixed order numbering, full GA4/Meta/Google Ads stack, SSL/DNS cutover via Cloudflare. Final PageSpeed: 99 desktop / 91 mobile.

buildintegrations

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infrastructure

Multi-million-dollar medical supply retailer·Complex Fix engagement

Firewall rules were silently killing checkout

Traced intermittent checkout failures to a managed-bot rule issuing challenges on WooCommerce AJAX endpoints. WAF skip rule deployed; failures dropped to zero within 24 hours.

infrastructurefix

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build

Fishing apparel and accessories brand·Tailored Engagement

Full custom WooCommerce theme, built from scratch

Empty DigitalOcean server to a live store in two months. 3-step accordion checkout, F-prefixed sequential order numbers, PayTrace, Mailgun, tracking, integrations — live on day one.

build

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integrations

Fishing apparel and accessories brand·Complex Fix engagement

Custom order pipeline for a third-party fulfillment partner

Built a nightly order-export plugin that normalized WooCommerce orders to the fulfillment partner's expected CSV schema, with retry on failure and an admin audit log.

integrationsbuild

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integrations

B2B industrial supply distributor·Tailored Engagement

Real-time stock updates from SAP via REST API

Pulled real-time stock from SAP into WooCommerce via REST. Oversell incidents dropped from hours of drift to minutes; support ticket volume on stock issues fell by two-thirds.

integrationsbuild

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build

National medical brand·Complex Fix engagement

Custom dashboard for global partner referral conversions

WordPress admin interface for the marketing team to track partner referrals, attribute conversions, and calculate commission. No off-the-shelf tool fit the shape of the program.

build

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See everything we've solved

§ 04 · Open a ticket · close the loopecommerce.dev

Got something that fits?

Open a ticket. Quick check-in, we tell you which tier, we get to work.

Open a Ticket →See everything we've solved